1. Introduction
Cerberus CRM ("we," "us," or "our") operates the website cerberuscrm.com and provides the Cerberus CRM platform and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our Service.
2. Information We Collect
We may collect the following types of information: Personal Information: Name, email address, phone number, mailing address, company name, NMLS number, and payment information when you create an account, subscribe to our Service, or contact us. Usage Data: Information about how you access and use the Service, including your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to collect usage data and improve our Service. See our Cookie Policy for more details. Third-Party Data: If you connect third-party services (such as GoHighLevel, Facebook, or email providers) to your Cerberus CRM account, we may receive data from those services as necessary to provide our Service.
3. How We Use Your Information
We use the information we collect to: provide, operate, and maintain the Service; process transactions and send related information including purchase confirmations and invoices; send you marketing and promotional communications (you may opt out at any time); respond to your comments, questions, and customer service requests; monitor and analyze usage trends to improve the Service; detect, prevent, and address technical issues, fraud, or illegal activity; and comply with legal obligations.
4. How We Share Your Information
We do not sell your personal information. We may share your information with: service providers who assist us in operating the Service (payment processors, hosting providers, email delivery services, analytics providers); third-party integrations you explicitly connect to your account; law enforcement or government authorities when required by law or to protect our rights; and in connection with a merger, acquisition, or sale of all or a portion of our assets.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements. You may request deletion of your data by contacting us at support@cerberuscrm.com.
6. Data Security
We implement commercially reasonable security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to: access, correct, or delete your personal information; object to or restrict certain processing of your data; request portability of your data; and opt out of marketing communications. To exercise any of these rights, contact us at support@cerberuscrm.com.
8. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information (we do not sell personal information). To submit a request, contact us at support@cerberuscrm.com.
9. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, contact us at: support@cerberuscrm.com
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